Patient Support & Scheduling Assistant (Medical Office)

US-Department-of-Veterans-Affair; Vancouver (WA); On-site; USD 40,000 - 56,000; Full time

Job summary

The US Department of Veterans Affairs seeks a motivated Medical Support Assistant to bridge the gap between clinical teams and patients, ensuring smooth communication and efficient appointment handling. You will support patient care by managing messages, coordinating scheduling, and assisting staff with routine administrative tasks.

Candidates must meet basic qualification requirements and English language proficiency; prior VA experience is a plus.

Qualifications

• Knowledge of basic medical terminology to assist in care provision.
• Skill in recording patient messages and understanding physician follow-up requests.
• Ability to meet and interact with individuals from varying backgrounds with care.
• Ability to use and navigate office automation equipment and software for patient care.

Responsibilities

• Serve as liaison between clinical staff and customers, providing patient support.
• Assist in scheduling appointments and managing messages and follow-ups.

Skills

Medical terminology

Customer service

Communication

Office software & systems

Education

High school diploma or GED

Job description

The US Department of Veterans Affairs seeks a motivated Medical Support Assistant to bridge the gap between clinical teams and patients, ensuring smooth communication and efficient appointment handling. You will support patient care by managing messages, coordinating scheduling, and assisting staff with routine administrative tasks.

Candidates must meet basic qualification requirements and English language proficiency; prior VA experience is a plus.