Clinical Scheduling & Front Desk Specialist

U.S. Department of Veterans Affairs; Fresno (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an entry-level Medical Support Assistant to support clinical operations in the Fresno area.

The role involves front desk duties, patient scheduling, and coordinating with clinical staff to ensure smooth patient flow. The position progresses from entry to full performance with increasing responsibilities, requiring English proficiency, basic medical terminology, and strong customer service skills.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Ability to record patient messages and interpret physician requests for follow-up care.
• Ability to interact professionally with patients and staff from diverse backgrounds.
• Proficiency with office automation software and scheduling systems to support patient care.

Responsibilities

• Answer phones, greet patients, and direct them to appropriate services.
• Schedule, reschedule, and cancel patient appointments.
• Review patient records and verify demographics and insurance information.
• Coordinate with clinical staff to process physician scheduling and orders.
• Enter and retrieve information in electronic health records and scheduling systems.

Skills

Medical terminology

Patient communication

Interpersonal skills

Office automation

Education

High school diploma or GED

Tools

ICB system

Scheduling programs

Electronic health records

Job description

U.S. Department of Veterans Affairs is seeking an entry-level Medical Support Assistant to support clinical operations in the Fresno area.

The role involves front desk duties, patient scheduling, and coordinating with clinical staff to ensure smooth patient flow. The position progresses from entry to full performance with increasing responsibilities, requiring English proficiency, basic medical terminology, and strong customer service skills.