Medical Office Assistant - Patient Support & Scheduling

US-Department-of-Veterans-Affair; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs, Memphis VA Medical Center, is seeking a Medical Support Assistant to support the Inpatient Ward, Emergency Room, and Call Center. The role involves administering patient information, scheduling appointments, and coordinating care within the Business Office.

The incumbent works as part of an integrated team, ensuring day-to-day administrative operations run smoothly across units. Emphasis on accurate documentation and patient communication is essential.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills to resolve concerns and guide patients.
• Ability to operate computerized systems to enter and retrieve sensitive information (PII).
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently across a wide range of duties.
• Clear, professional communication with internal and external customers.

Responsibilities

• Schedule and coordinate patient appointments for multiple departments.
• Interview patients to gather information and clarify needs.
• Assist with data entry and management of electronic health records and scheduling systems.
• Provide information to patients and refer to appropriate staff as needed.
• Support inpatient and outpatient services, ER, and call center operations.

Skills

Medical terminology

Customer service

Computerized records

Scheduling appointments

Independent work

Professional communication

Education

Two years of education beyond high school

Job description

U.S. Department of Veterans Affairs, Memphis VA Medical Center, is seeking a Medical Support Assistant to support the Inpatient Ward, Emergency Room, and Call Center. The role involves administering patient information, scheduling appointments, and coordinating care within the Business Office.

The incumbent works as part of an integrated team, ensuring day-to-day administrative operations run smoothly across units. Emphasis on accurate documentation and patient communication is essential.