Medical Scheduling & Front Desk Assistant

US-Department-of-Veterans-Affair; Fresno (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

US Department of Veterans Affairs is seeking Medical Support Assistants to support patient care in an MSA role. Entry to mid-level responsibilities include front desk duties, scheduling, and patient data management in a clinical setting.

The position will involve handling patient appointments, verifying demographics and insurance information, and coordinating with clinic staff to process physician scheduling and administrative orders.

Qualifications

• US citizenship is required or per VA policy.
• No experience required for GS-03; one year experience for GS-04/05 or education above high school for GS-04/05.
• Foreign education must be deemed equivalent by an evaluating agency.
• Proficiency in English is required.
• Candidates may be grandfathered under VA qualifications provisions.

Responsibilities

• Front desk duties, receive calls and visitors to the MSA unit.
• Schedule and reschedule patient appointments.
• Review patient records and demographics for scheduling and verification.
• Coordinate with clinic staff on physician scheduling and administrative orders.

Skills

English proficiency

Communication skills

Interpersonal skills

Scheduling knowledge

Education

High school diploma or GED

Tools

Office software

Scheduling systems

PII handling

Job description

US Department of Veterans Affairs is seeking Medical Support Assistants to support patient care in an MSA role. Entry to mid-level responsibilities include front desk duties, scheduling, and patient data management in a clinical setting.

The position will involve handling patient appointments, verifying demographics and insurance information, and coordinating with clinic staff to process physician scheduling and administrative orders.