Remote Medical Support Assistant for Scheduling & Admin

Aptive Resources; San Antonio (TX); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Aptive Resources is looking for Medical Support Assistants to assist the VA South Texas Veterans Health Care System. Responsibilities include scheduling appointments, processing referrals, and maintaining accurate records.

The ideal candidate will have a high school diploma or GED, scheduling experience, strong communication skills, and proficiency in Microsoft Office. This is a full-time position that requires U.S. residency and other qualifications.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of scheduling experience.
• Basic medical terminology knowledge.
• Typing speed of 50+ WPM.
• Proficient in Microsoft Excel.
• Strong oral and written English communication skills.
• Must be a U.S. resident.

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments.
• Process consults and referrals using VA systems.
• Contact Veterans and community providers by phone.
• Verify and update Veteran demographic and insurance information.
• Track and manage consult statuses; elevate urgent cases.
• Maintain accurate records and ensure timely completion.

Skills

Scheduling experience

Basic medical terminology knowledge

Typing speed of 50+ WPM

Proficient in Microsoft Excel

Strong communication skills

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR) systems

Microsoft Office (Word, Excel, Outlook)

Job description

Aptive Resources is looking for Medical Support Assistants to assist the VA South Texas Veterans Health Care System. Responsibilities include scheduling appointments, processing referrals, and maintaining accurate records.

The ideal candidate will have a high school diploma or GED, scheduling experience, strong communication skills, and proficiency in Microsoft Office. This is a full-time position that requires U.S. residency and other qualifications.