Medical Scheduling & Support Assistant

US Department of Veterans Affairs; Honolulu (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Telework (ad hoc)

Job summary

The US Department of Veterans Affairs in Honolulu, HI is seeking a Medical Support Assistant (Advanced) to handle clinic scheduling, patient check-in support, and related administrative duties.

Responsibilities include interpreting orders, updating demographics and insurance data, processing transfers, and maintaining privacy and accuracy per VA guidelines. The role involves patient interaction and coordination with clinical staff to ensure timely care.

Qualifications

• Experience scheduling in medical settings.
• Ability to verify provider orders and patient information.
• Attention to privacy and accuracy per VA policies.

Responsibilities

• Schedule appointments and manage Electronic Waiting List per VHA guidelines.
• Update patient demographics and insurance information.
• Assist with transfers to VA facilities or private hospitals.
• Screen and route phone calls with courtesy and privacy.
• Monitor clinic access and adjust schedules as needed.

Skills

Scheduling appointments

Customer service

Medical office admin

Tools

EHR systems

Job description

The US Department of Veterans Affairs in Honolulu, HI is seeking a Medical Support Assistant (Advanced) to handle clinic scheduling, patient check-in support, and related administrative duties.

Responsibilities include interpreting orders, updating demographics and insurance data, processing transfers, and maintaining privacy and accuracy per VA guidelines. The role involves patient interaction and coordination with clinical staff to ensure timely care.