Medical Scheduling & EHR Support Specialist

U.S. Department of Veterans Affairs; Alamosa (CO); Presencial; USD 32.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Health benefits

Descripción de la vacante

U.S. Department of Veterans Affairs’ Veterans Health Administration seeks an MSA to support scheduling and patient flow.

You will schedule and reschedule appointments, refer patients to clinics, and answer calls and messages, ensuring accurate information is conveyed to patients and staff. You will review clinical and administrative electronic health records, obtain necessary information, and coordinate actions to support patient care per VHA guidelines.

Formación

• High school diploma or equivalent required; transcripts may be requested.
• Experience handling patient inquiries and scheduling in a healthcare setting is preferred.
• Ability to interpret provider orders and verify information per guidelines.

Responsabilidades

• Schedule and reschedule patient appointments and refer to clinics per guidelines.
• Answer telephone calls, secure messages, and greet patients; relay messages.
• Review and document clinical and administrative electronic health records (EHR).
• Coordinate information and actions related to patient care and services.

Conocimientos

Customer service

Telephone communication

Interpersonal skills

Documentation

Educación

High school diploma or equivalent

Herramientas

Vista applications

Descripción del empleo

U.S. Department of Veterans Affairs’ Veterans Health Administration seeks an MSA to support scheduling and patient flow.

You will schedule and reschedule appointments, refer patients to clinics, and answer calls and messages, ensuring accurate information is conveyed to patients and staff. You will review clinical and administrative electronic health records, obtain necessary information, and coordinate actions to support patient care per VHA guidelines.