Advanced Patient Access & Scheduling Specialist

U.S. Department of Veterans Affairs; Hartford (VT); On-site; USD 52,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs, White River Junction Healthcare System, seeks an Advanced Medical Support Assistant to support clinic operations and patient scheduling.

The role involves coordinating appointments, updating patient information, and facilitating referrals within a busy healthcare environment. Responsibilities include handling diverse communications with clinicians and patients, and ensuring data accuracy in VA systems.

Qualifications

• High school diploma or equivalent required.
• Experience in a clinic or hospital setting preferred.
• Strong communication with clinicians, patients and families.

Responsibilities

• Serve as the Medical Support Assistant (Advanced) at VA White River Junction Healthcare System.
• Schedule and manage patient appointments and referrals.
• Enter and update patient demographics and data in VISTA systems.
• Provide front-line contact for units, clinics, patients and call centers.

Skills

High-volume scheduling

Customer service

Interdisciplinary coordination

Education

High school diploma/GED

Tools

VISTA scheduling

MyHealthyVet (MHV)

Job description

The U.S. Department of Veterans Affairs, White River Junction Healthcare System, seeks an Advanced Medical Support Assistant to support clinic operations and patient scheduling.

The role involves coordinating appointments, updating patient information, and facilitating referrals within a busy healthcare environment. Responsibilities include handling diverse communications with clinicians and patients, and ensuring data accuracy in VA systems.