Patient Access & Care Coordination Specialist

U.S. Department of Veterans Affairs; Fredericksburg (VA); Sur place; USD 47 000 - 61 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs, Veterans Health Administration, is seeking a Medical Support Assistant to provide specialized administrative patient support across clinics.

You will coordinate appointments, verify orders, and assist clinicians while maintaining patient confidentiality and accurate records. The role requires strong communication, organization, and teamwork within an interdisciplinary care delivery model.

Qualifications

• Transcript must be submitted with your application.
• Only education/degrees recognized by US Department of Education may qualify.
• If using foreign education, submit Foreign Equivalency Certificate.

Responsabilités

• Answer phones and greet patients professionally.
• Schedule and adjust patient appointments and consults.
• Verify provider orders and coordinate with clinic staff.
• Update patient demographics and insurance information at check-in.
• Support transfer coordination to VA facilities or private hospitals.
• Explain procedures and privacy rules to patients and families.

Connaissances

Phone etiquette

Appointment scheduling

Patient coordination

Customer service

Outils

VistA

CPRS

FBCS

HSRM

Description du poste

U.S. Department of Veterans Affairs, Veterans Health Administration, is seeking a Medical Support Assistant to provide specialized administrative patient support across clinics.

You will coordinate appointments, verify orders, and assist clinicians while maintaining patient confidentiality and accurate records. The role requires strong communication, organization, and teamwork within an interdisciplinary care delivery model.