Patient Experience Coordinator

VSP Vision; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

VSP Vision is seeking an engaged administrative professional to provide a high-quality patient experience at the front desk. You will warmly greet patients, manage check-in/check-out, document information, and help ensure a smooth eye care journey from arrival to departure.

In this role, you will coordinate scheduling, handle inquiries via phone and email, maintain confidentiality, and support multiple departments as needed.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Able to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal and written communication to prioritize tasks and document customer interactions.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Greet patients warmly and manage check-in/check-out to ensure smooth patient flow.
• Document patient information, update records, and collect payments.
• Answer calls, emails, and faxes; triage inquiries promptly.
• Maintain accurate patient records with confidentiality and security.
• Coordinate scheduling and prepare charts for scheduled appointments.
• Perform administrative tasks such as generating reports and releasing records as needed.
• Keep the front desk organized and participate in cross-training across departments.
• Assist on special projects and other duties as assigned.

Skills

Administrative experience

MS Office

Customer service

Communication skills

Multi-tasking

Tools

MS Office

Job description

VSP Vision is seeking an engaged administrative professional to provide a high-quality patient experience at the front desk. You will warmly greet patients, manage check-in/check-out, document information, and help ensure a smooth eye care journey from arrival to departure.

In this role, you will coordinate scheduling, handle inquiries via phone and email, maintain confidentiality, and support multiple departments as needed.