Patient Experience & Front Desk Coordinator

VSP Ventures; Reno (NV); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Job summary

VSP Vision is seeking an organized front desk administrator to welcome patients, manage check-in/check-out, and ensure smooth patient flow throughout the eye care experience.

You will document patient information, handle payments, and coordinate scheduling while protecting patient confidentiality. The role requires strong MS Office skills, multitasking, and excellent communication in a fast-paced environment.

Qualifications

• One to two years of administrative experience
• Ability to perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication to handle inquiries
• Effective written communication to document situations
• Excellent interpersonal and rapport-building skills
• Ability to assess customer needs with appropriate questions
• Proven problem-solving, negotiation, and decision-making skills
• Ability to exercise discretion in applying guidelines
• Ability to manage multiple transactions simultaneously
• For remote or hybrid roles, demonstrate engagement in virtual environments

Responsibilities

• Welcome and greet patients to ensure a high level of satisfaction
• Document patient information, update records, and collect payments
• Answer and triage inquiries via phone, email, and fax
• Maintain patient records with confidentiality
• Coordinate scheduling to maintain patient flow and prepare charts
• Perform confidential administrative tasks and share information securely
• Keep the front desk organized and maintain entry area
• Assist with cross-training in other departments and special projects

Skills

Administrative experience

MS Office

Effective communication

Multitasking

Customer service

Interpersonal skills

Problem solving

Phone/email handling

Confidentiality

Tools

MS Office

Job description

VSP Vision is seeking an organized front desk administrator to welcome patients, manage check-in/check-out, and ensure smooth patient flow throughout the eye care experience.

You will document patient information, handle payments, and coordinate scheduling while protecting patient confidentiality. The role requires strong MS Office skills, multitasking, and excellent communication in a fast-paced environment.