Patient Experience Coordinator

VSP Ventures; Town of Florida (NY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

VSP Vision is looking for a customer-focused front desk administrator to enhance patient experience and ensure smooth flow through the eye care process.

You will greet patients, collect information, manage scheduling, and coordinate with doctors and staff to maintain accurate records and timely payments. Strong MS Office skills and excellent communication are required to thrive in a fast-paced environment.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
• For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments.

Responsibilities

• Greet patients and manage check-in/check-out processes to preserve a smooth patient flow.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax; respond promptly.
• Maintain patient records securely and confidentially.
• Coordinate scheduling of appointments and prepare charts for scheduled visits.
• Perform confidential administrative duties like reports and records releases.
• Keep an organized front desk and front entry at all times.
• Participate in special projects and cross-train in other departments.

Skills

Patient interaction

Multitasking

MS Office

Verbal communication

Written communication

Organization

Confidentiality

Inquiry triage

Scheduling

Record keeping

Job description

VSP Vision is looking for a customer-focused front desk administrator to enhance patient experience and ensure smooth flow through the eye care process.

You will greet patients, collect information, manage scheduling, and coordinate with doctors and staff to maintain accurate records and timely payments. Strong MS Office skills and excellent communication are required to thrive in a fast-paced environment.