Patient Experience Coordinator

Vsp-Visio; San Antonio (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

VSP Vision is seeking an administrative support professional to deliver high-quality patient experiences. You will greet patients, manage check-in/check-out, document records, and assist in scheduling to keep patient flow smooth.

Responsibilities include handling inquiries, maintaining confidentiality, and supporting multiple departments through cross-training. A fast-paced environment requires strong communication and organizational skills.

Qualifications

• At least 1–2 years of administrative experience.
• Ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations.

Responsibilities

• Prioritize a high level of patient satisfaction by greeting patients and handling check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax; respond promptly.
• Maintain patient records with confidentiality and accuracy.
• Coordinate scheduling and prep charts for appointments to maintain patient flow.
• Perform administrative duties such as reports and releases of records.
• Keep organized front desk and front entry.
• Support cross-training and participate in special projects as needed.

Skills

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking an administrative support professional to deliver high-quality patient experiences. You will greet patients, manage check-in/check-out, document records, and assist in scheduling to keep patient flow smooth.

Responsibilities include handling inquiries, maintaining confidentiality, and supporting multiple departments through cross-training. A fast-paced environment requires strong communication and organizational skills.