Eye Care Patient Experience Coordinator

VSP Vision; Florida; On-site; USD 33,000 - 52,000; Full time

Job summary

VSP Vision in Florida is seeking a friendly front desk administrator to ensure a smooth eye care journey for patients. You will greet patients, verify information, process payments, and help coordinate appointments with clinicians.

The role requires strong communication, multitasking, and data entry skills in a fast-paced setting. Prior experience in healthcare or patient-facing roles is a plus, and proficiency with MS Office is expected.

Qualifications

• 1–2 years of administrative experience in a fast-paced environment.
• Ability to document patient information and handle records securely.
• Strong verbal and written communication skills for inquiries and notices.
• Proficient with MS Office and basic data entry tasks.
• Excellent interpersonal skills and ability to multitask effectively.
• Ability to provide discreet, courteous service in a clinical setting.

Responsibilities

• Greet patients warmly and manage the check-in/check-out process.
• Document patient information, update records, and collect payments.
• Answer calls, emails, and faxes; triage inquiries promptly.
• Maintain organized front desk and entry area at all times.
• Coordinate scheduling and prep charts for appointments; assist with reports.

Skills

Customer service

MS Office

Communication skills

Scheduling

Recordkeeping

Tools

MS Office

Job description

VSP Vision in Florida is seeking a friendly front desk administrator to ensure a smooth eye care journey for patients. You will greet patients, verify information, process payments, and help coordinate appointments with clinicians.

The role requires strong communication, multitasking, and data entry skills in a fast-paced setting. Prior experience in healthcare or patient-facing roles is a plus, and proficiency with MS Office is expected.