Eye Care Patient Experience Coordinator

VSP Vision; Folsom (CA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Incentives

Bonuses

Benefits

Job summary

VSP Vision is seeking an administrative front desk professional to provide a high-quality patient experience. You will welcome patients, manage check-in/check-out, document records, and coordinate scheduling to ensure smooth patient flow.

The role requires handling inquiries via phone, email, and fax, maintaining confidentiality, and supporting multiple departments as needed. On-site position with standard healthcare benefits and opportunities for bonuses based on performance.

Qualifications

• 1–2 years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for inquiries.
• Effective written communication skills to document customer situations and prepare letters.

Responsibilities

• Prioritize patient satisfaction by warmly greeting patients and managing check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via telephone, email, and fax.
• Maintain patient records with confidentiality and security in mind.
• Coordinate scheduling of appointments and prepare charts for scheduled patients.
• Perform confidential administrative tasks such as reports and releasing records.

Skills

Administrative experience

Multitasking

Verbal communication

Written communication

Interpersonal skills

Tools

MS Office

Job description

VSP Vision is seeking an administrative front desk professional to provide a high-quality patient experience. You will welcome patients, manage check-in/check-out, document records, and coordinate scheduling to ensure smooth patient flow.

The role requires handling inquiries via phone, email, and fax, maintaining confidentiality, and supporting multiple departments as needed. On-site position with standard healthcare benefits and opportunities for bonuses based on performance.