Patient Experience Coordinator

VSP Vision; Riverside (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

VSP Vision is seeking a customer-focused front desk administrator to enhance the patient experience in Riverside, CA. You will greet patients, manage check-ins/outs, document records, and support billing and scheduling to ensure a seamless eye care journey.

The role requires strong multitasking, excellent communication, and >=1 year of administrative experience in a fast-paced setting. Demands collaboration with staff and doctors while maintaining patient confidentiality and accurate records.

Qualifications

• 1–2 years of administrative experience with at least 1 year in an admin role.
• Demonstrated ability to handle multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Greet patients and manage check-in and check-out processes to ensure smooth patient flow.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax.
• Maintain organized patient records and ensure confidentiality of files.
• Coordinate scheduling and prepare charts for appointments.
• Handle confidential administrative duties and support cross-department projects.

Skills

Administrative support

Customer service

Excellent communication

Multitasking

Scheduling coordination

Tools

MS Office Suite

Job description

VSP Vision is seeking a customer-focused front desk administrator to enhance the patient experience in Riverside, CA. You will greet patients, manage check-ins/outs, document records, and support billing and scheduling to ensure a seamless eye care journey.

The role requires strong multitasking, excellent communication, and >=1 year of administrative experience in a fast-paced setting. Demands collaboration with staff and doctors while maintaining patient confidentiality and accurate records.