Eye Care Patient Experience Coordinator

Automatic Data Processing, Inc.; San Antonio (TX); Presencial; USD 23.000 - 25.000; Jornada completa

Descripción de la vacante

VSP Vision is seeking a front desk administrator to deliver a high-quality patient experience by greeting patients, guiding them through check-in and check-out, and coordinating smooth patient flow throughout the eye care journey.

You will document patient information, manage records, and handle payments while triaging inquiries via phone, email, and fax. The role requires strong MS Office skills and a customer-focused mindset.

Formación

• 1-2 years of administrative experience, at least 1 year supporting admins.
• Proficient in MS Office and data entry.
• Strong verbal communication to handle inquiries and triage.
• Clear written communication for documenting notes and letters.
• Ability to juggle multiple tasks in a fast-paced environment.
• Customer service mindset with friendly demeanor.
• Good interpersonal skills and rapport-building abilities.

Responsabilidades

• Greet patients warmly and manage check-in/check-out processes to ensure satisfaction.
• Document patient information, update records, and collect payments.
• Answer calls, emails, and faxes; respond to inquiries promptly.
• Maintain confidential patient records and ensure data security.
• Coordinate scheduling of appointments and prep charts for clinicians.
• Prepare reports and handle records releases as needed.
• Keep front desk organized and support other departments as assigned.

Conocimientos

Administrative experience

MS Office

Verbal communication

Written communication

Multitasking

Customer service

Interpersonal skills

Descripción del empleo

VSP Vision is seeking a front desk administrator to deliver a high-quality patient experience by greeting patients, guiding them through check-in and check-out, and coordinating smooth patient flow throughout the eye care journey.

You will document patient information, manage records, and handle payments while triaging inquiries via phone, email, and fax. The role requires strong MS Office skills and a customer-focused mindset.