Patient Experience & Scheduling Coordinator

VSP Vision; Cameron Park (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

VSP Vision is seeking a friendly, detail-oriented Front Desk Administrative Specialist in California to enhance patient experience and ensure smooth patient flow throughout the eye care journey.

You will greet patients, manage check-in/out, document records, coordinate appointments, and support billing and communications with staff and doctors. Strong MS Office skills and a customer-service mindset are essential.

Qualifications

• 1–2 years of administrative experience, including at least 1 year providing administrative support.
• Ability to multi-task in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal and written communication skills.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use discretion and judgment with customer information.
• For remote or hybrid roles, must engage effectively in virtual environments.

Responsibilities

• Prioritize patient satisfaction by greeting patients and managing check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via telephone, email, and fax; respond promptly.
• Maintain accurate, confidential patient records/files.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform confidential administrative tasks such as reports and records release.
• Keep an organized front desk and front entry at all times.
• Work on special projects and cross-train across departments.

Skills

Administrative experience

Customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Tools

MS Office

Job description

VSP Vision is seeking a friendly, detail-oriented Front Desk Administrative Specialist in California to enhance patient experience and ensure smooth patient flow throughout the eye care journey.

You will greet patients, manage check-in/out, document records, coordinate appointments, and support billing and communications with staff and doctors. Strong MS Office skills and a customer-service mindset are essential.