Patient Experience & Scheduling Coordinator

VSP Vision; Torrance (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

VSP Vision in Torrance, CA seeks a friendly front desk administrator to deliver high-quality patient experiences and ensure smooth patient flow throughout the eye care journey.

You will greet patients, handle check-in/out, document records, schedule appointments, and coordinate with staff while maintaining confidentiality and accuracy in a fast-paced environment.

This role emphasizes teamwork, responsiveness to inquiries, and meticulous record keeping to support superior patient care.

Qualifications

• 1–2 years administrative experience with at least 1 year supporting primary care or similar setting.
• Proficiency in MS Office suite for documentation and scheduling.
• Strong verbal and written communication to document patient interactions.
• Excellent interpersonal skills and ability to build rapport with patients.

Responsibilities

• Provide high-quality patient experience by welcoming patients and handling check-in/check-out.
• Document patient information, update records, and collect patient payments.
• Answer and triage inquiries via phone, email, and fax; respond promptly.
• Maintain patient records with confidentiality and accuracy.
• Coordinate scheduling and prepare charts for appointments.
• Perform confidential administrative tasks and reports.
• Keep front desk organized and support cross-department projects.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Multitasking

Tools

MS Office

Job description

VSP Vision in Torrance, CA seeks a friendly front desk administrator to deliver high-quality patient experiences and ensure smooth patient flow throughout the eye care journey.

You will greet patients, handle check-in/out, document records, schedule appointments, and coordinate with staff while maintaining confidentiality and accuracy in a fast-paced environment.

This role emphasizes teamwork, responsiveness to inquiries, and meticulous record keeping to support superior patient care.