Patient Care & Front Desk Lead (Optometry)

Total-Vision-5; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Total Vision LLC is a group of optometry practices in California seeking a friendly Front Desk Administrator. You will greet patients, handle check-in, answer calls, schedule appointments, verify insurance, and manage documentation in the EHR.

You will also audit insurance claims, prepare charts for upcoming visits, and maintain a tidy front desk while supporting recall activities and daily operations.

Qualifications

• Front desk duties requiring courteous patient interaction.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with typical optometry office systems and processes.
• Experience with insurance eligibility verification is a plus.

Responsibilities

• Warmly greet patients and complete check-in.
• Answer phones, schedule/advise appointments, and transcribe messages.
• Verify insurance eligibility and audit claims as needed.
• Enter patient data and routing slips into EHR.
• Confirm next day appointments and recall patients.
• Prepare charts for upcoming appointments and assist with recall system.

Skills

Customer service

Communication

Multi-tasking

EHR proficiency

Insurance verification

Education

High school diploma or GED

Tools

EHR software

Job description

Total Vision LLC is a group of optometry practices in California seeking a friendly Front Desk Administrator. You will greet patients, handle check-in, answer calls, schedule appointments, verify insurance, and manage documentation in the EHR.

You will also audit insurance claims, prepare charts for upcoming visits, and maintain a tidy front desk while supporting recall activities and daily operations.