Patient Experience & Scheduling Specialist

Total Vision; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Total Vision LLC is a group of optometry practices driving world-class eye-care results across California communities. The company is experiencing significant growth and seeks team members with passion, energy, focus, and commitment to excel in this environment.

The role is a front-desk administrative position supporting patient check-in, appointment scheduling, and insurance coordination. You will work with an experienced team and contribute to smooth daily operations in a fast-paced optometry

Qualifications

• High school diploma or equivalent (GED acceptable).
• Experience in ophthalmic/optometric/medical industry is a plus but not required.
• Strong communication and time-management skills in a fast-paced setting.

Responsibilities

• Greet incoming patients warmly and manage the check-in process.
• Answer phones, schedule appointments per doctor preferences, and transcribe messages.
• Verify insurance eligibility and assist with insurance claims auditing as needed.
• Enter documents into the EHR system and maintain organized front desk operations.
• Confirm next-day appointments and manage recalls and rescheduling as needed.
• Prepare patient charts for follow-up and assist with front desk workflow.

Skills

Customer service

Communication

Multi-tasking

Prioritization

EHR familiarity

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Total Vision LLC is a group of optometry practices driving world-class eye-care results across California communities. The company is experiencing significant growth and seeks team members with passion, energy, focus, and commitment to excel in this environment.

The role is a front-desk administrative position supporting patient check-in, appointment scheduling, and insurance coordination. You will work with an experienced team and contribute to smooth daily operations in a fast-paced optometry