Patient Access & Scheduling Specialist

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

The Rector & Visitors of the University of Virginia is seeking a patient access associate to handle calls, schedule appointments, and register patients. You will help patients and families, whether in person or by phone, and provide needed tools for the clinical and revenue cycle teams to ensure an optimal visit experience.

Responsibilities include verifying demographics and insurance, attached referrals, and updating patient tracking systems, while maintaining privacy and delivering exceptional

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and attention to detail are essential.

Responsibilities

• Answer patient and referring provider calls; schedule appointments and register patients.
• Obtain accurate demographic and insurance information and load for each appointment.
• Check in/out patients and provide after-visit summaries and related documentation.
• Deliver exceptional customer service for in-person and telephone interactions and resolve scheduling conflicts.

Skills

Customer service

Telephone handling

Scheduling

Registration

Education

High school diploma

Tools

InBasket

Job description

The Rector & Visitors of the University of Virginia is seeking a patient access associate to handle calls, schedule appointments, and register patients. You will help patients and families, whether in person or by phone, and provide needed tools for the clinical and revenue cycle teams to ensure an optimal visit experience.

Responsibilities include verifying demographics and insurance, attached referrals, and updating patient tracking systems, while maintaining privacy and delivering exceptional