Senior Patient Access Specialist

The Rector & Visitors of the University of Virginia; Fishersville (VA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Rector & Visitors of the University of Virginia is seeking a detail-oriented professional to manage scheduling, registration, and front-desk duties in a healthcare setting. You will coordinate multi-specialty appointments, verify demographics and insurance, and ensure accurate EMR documentation.

Role emphasizes exceptional customer service, accurate data entry, and collaboration with care teams to optimize patient flow and experience at UVA facilities.

Qualifications

• Education: High School Graduate or Equivalent required. Associates degree preferred.
• Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
• Licensure: None required.

Responsibilities

• Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
• Provides input on development, revision and implementation of work area procedures to ensure efficient operations and compliance with regulatory standards.
• Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation.
• Maintains privacy during all interactions including check-in.
• Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules.
• Registers patients, takes payments and provides receipts.
• Completes requests for service and associated tasks following established timelines.
• Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
• Refers callers to appropriate individuals, and provides routine information following established procedures.
• Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current.
• Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled.
• Abstracts appropriate health data into EMR
• Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management.
• Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. Documentation should be should be complete and accurate.
• Collaborates with appropriate Clinic Triad team (Medical Director, Access and Clinic Managers) to review requested schedule changes to ensure they meet clinic needs.
• Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate.
• Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture
• Achieves expected metric targets applicable to scheduling and registration
• Responsible for scheduling multi-specialty and multi-disciplinary patient appointments in defined timeframe accurately and efficiently.
• Understands the characteristics and complexity of the patient population and criteria for scheduling plan
• Advocates for patients while coordinating support services as needed to ensure a smooth patient and family experience.
• Investigates problems with complex scheduling cases, documents findings in complete and understandable manner.
• Coordinates appointments and work with Pre Arrival Unit to ensure authorization in place for in and out of network entities including hospital systems, specialty clinics, equipment suppliers and pharmacies.
• Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled.
• Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN.
• Maintain and demonstrate effective and accurate scheduling skills including following established processes.
• Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider.
• Liaison with health care team about complex patient scheduling needs.
• Coordinates appointments with Pre Arrival Unit for authorization across network entities.
• Liaison with health care team about complex patient scheduling needs.

Education

High School Diploma or GED

Associates degree

Job description

The Rector & Visitors of the University of Virginia is seeking a detail-oriented professional to manage scheduling, registration, and front-desk duties in a healthcare setting. You will coordinate multi-specialty appointments, verify demographics and insurance, and ensure accurate EMR documentation.

Role emphasizes exceptional customer service, accurate data entry, and collaboration with care teams to optimize patient flow and experience at UVA facilities.