Patient Access & Scheduling Specialist

Atrium Health; Charlotte (NC); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Atrium Health is seeking an multitask front desk assistant to manage patient communications, schedule appointments for clinicians, and coordinate follow-up care instructions. This role requires handling calls efficiently in a busy medical office setting.

The position emphasizes patient scheduling, reminders, and coordination of referrals, labs, and test results, with a focus on accurate paperwork and timely responses.

Competenze

• High School Diploma or GED required; Associates degree in healthcare related field preferred.
• Medical, secretarial, and/or customer service experience required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Mansioni

• Answers inbound and/or places outbound telephone calls and directs callers to ensure calls are handled efficiently and timely.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates instructions to the patient.
• Contacts patients by phone to remind of upcoming appointment(s), asks follow up care questions, and provides special instructions; cancels/reschedules as needed.
• Takes requests for refills, labs and test results; assists with patient message callbacks and prescription refill questions.
• Organizes, expedites and follows up on paperwork related to patient care.
• Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

Formazione

High School Diploma or GED; Associates degree in healthcare preferred

Medical, secretarial and/or customer service experience

1 year in medical office or healthcare setting with appointment scheduling and patient phone calls experience

CMA/RMA/MOA or call center experience preferred

Descrizione del lavoro

Atrium Health is seeking an multitask front desk assistant to manage patient communications, schedule appointments for clinicians, and coordinate follow-up care instructions. This role requires handling calls efficiently in a busy medical office setting.

The position emphasizes patient scheduling, reminders, and coordination of referrals, labs, and test results, with a focus on accurate paperwork and timely responses.