Patient Access Specialist - Front Desk & Scheduling

Cardiovascular Institute of the South; Thibodaux (LA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Training resources

Merit-based increases

Holidays

Employee Assistance Program

Job summary

Cardiovascular Institute of the South is seeking a patient-facing receptionist to be the first contact for patients and callers at the assigned location. The role involves managing a high-volume multi-line switchboard, scheduling appointments, and ensuring timely call routing to support smooth clinic operations.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and helps maintain accurate documentation within patient records to support clinicians and care

Qualifications

• Strong communication and listening skills with a customer-focused mindset.
• Ability to handle a fast-paced, high-call-volume environment.
• Experience with multi-line phone systems and scheduling software preferred.
• Detail-oriented with the ability to gather and document complete and accurate information.

Responsibilities

• Serve as the first point of contact for patients and callers at the assigned CIS location.
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism.
• Support clinic operations by scheduling patient appointments and ensuring timely call routing.
• Play a key role in delivering a positive patient experience through clear communication and responsiveness.
• Maintain documentation and message routing within the medical record to support clinical teams.

Skills

Communication skills

Customer-focused mindset

Multi-line phone systems

Scheduling software

Tools

Scheduling software

Job description

Cardiovascular Institute of the South is seeking a patient-facing receptionist to be the first contact for patients and callers at the assigned location. The role involves managing a high-volume multi-line switchboard, scheduling appointments, and ensuring timely call routing to support smooth clinic operations.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and helps maintain accurate documentation within patient records to support clinicians and care