Patient Care & Scheduling Specialist

Optum; West Concord (MA); Sur place; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical plan

Dental & Vision

Résumé du poste

Atrius Health, part of the Optum family, is seeking a Practice Support Assistant in Concord, MA. The role focuses on scheduling, patient greeting, and coordinating communications within the Internal Medicine department.

Responsibilities include check-out, follow-up appointments, and referrals, with emphasis on exceptional customer service and accurate data in the EMR. Full-time hours, Mon-Fri, daytime schedule.

Qualifications

• High School Diploma/GED required.
• 1+ years of admin support in healthcare/health insurance environments preferred.

Responsabilités

• Schedule and manage patient appointments across multiple channels in EMR.
• Greet patients and monitor waiting areas, verify patient information.
• Coordinate check-out; schedule follow-ups and referrals.
• Complete forms, obtain prior authorizations, maintain department documents.
• Provide compassionate customer service and outreach calls; handle patient concerns.
• Support a high-volume site in a collaborative team environment.

Connaissances

Administrative support

Customer service

Healthcare awareness

Formation

Associate’s degree or medical office program

Outils

EMR systems

Prior authorizations

Description du poste

Atrius Health, part of the Optum family, is seeking a Practice Support Assistant in Concord, MA. The role focuses on scheduling, patient greeting, and coordinating communications within the Internal Medicine department.

Responsibilities include check-out, follow-up appointments, and referrals, with emphasis on exceptional customer service and accurate data in the EMR. Full-time hours, Mon-Fri, daytime schedule.