Patient Care & Scheduling Specialist

Advantia Health; Gaithersburg (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

401k with match

Paid holidays

PTO

Job summary

Advantia Health is seeking a front desk patient access specialist to greet patients, schedule appointments, and manage patient records. You will be the first touchpoint, handling in-person and phone inquiries, and supporting registration for new and existing patients.

The role requires coordinating with clinical staff to resolve patient needs and optimize scheduling, ensuring a smooth patient flow across Gaithersburg and Rockville offices.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a medical/clinical office.
• Ability to travel between practice locations as needed.

Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.

Education

High school diploma or GED; Associate's degree preferred

Job description

Advantia Health is seeking a front desk patient access specialist to greet patients, schedule appointments, and manage patient records. You will be the first touchpoint, handling in-person and phone inquiries, and supporting registration for new and existing patients.

The role requires coordinating with clinical staff to resolve patient needs and optimize scheduling, ensuring a smooth patient flow across Gaithersburg and Rockville offices.