Patient Access & Experience Specialist

Atrium Health; Huntersville (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

Atrium Health is seeking a front desk patient registrar to exemplify caring customer service and support a positive patient experience in a fast-paced environment. You will manage patient registration, insurance verification, scheduling, and accurate data entry, while using front-end technologies and ensuring compliance with healthcare regulations.

High school diploma required; prior medical office and records software experience preferred.

Qualifications

• High School Diploma or GED required; computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred; Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration scheduling

Insurance verification

Front-end technology

Emergency response

Inventory management

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a front desk patient registrar to exemplify caring customer service and support a positive patient experience in a fast-paced environment. You will manage patient registration, insurance verification, scheduling, and accurate data entry, while using front-end technologies and ensuring compliance with healthcare regulations.

High school diploma required; prior medical office and records software experience preferred.