Patient Access & Care Concierge

Atrium Health; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Atrium Health is seeking a front desk professional to support patient registration, insurance verification, scheduling, and billing-related tasks. The role emphasizes exemplary customer service and accurate data handling in a fast-paced healthcare setting.

Responsibilities include assisting patients, using front-end technology, and ensuring compliance with healthcare regulations. Experience with Medical Records Software and front desk duties is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Communication

Education

High School Diploma/GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a front desk professional to support patient registration, insurance verification, scheduling, and billing-related tasks. The role emphasizes exemplary customer service and accurate data handling in a fast-paced healthcare setting.

Responsibilities include assisting patients, using front-end technology, and ensuring compliance with healthcare regulations. Experience with Medical Records Software and front desk duties is preferred.