Medical Office Operations & Patient Care Lead

Atrium Health; Davidson (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Atrium Health is seeking a Patient Care Coordinator to support front‑office operations, supervise staff, audit accuracy, and maintain daily, weekly, and monthly schedules.

You will verify patient eligibility, establish payment plans, handle insurance submissions and refunds, and assist the Practice Manager during absences while delivering excellent customer service in a fast-paced medical office.

Qualifications

• High School Diploma or GED required.
• Medical office experience preferred.
• Excellent customer service, computer, and communication skills required.

Responsibilities

• Supervises the front office.
• Performs Patient Care Coordinator activities, including staff management, auditing for accuracy, and maintaining schedules.
• Interviews new or replacement staff and coordinates cross-training.
• Assists the Practice Manager during absences, covering non-clinical needs and dealing with patient satisfaction and complaints.
• Verifies patient eligibility before treatment and establishes payment plans on outstanding balances.
• Purchases office and medical supplies, files insurance, and distributes refunds.

Skills

Staff management

Scheduling

Quality control

Auditing

Patient eligibility

Payment plans

Office supplies

Insurance filing

Customer service

Communication

Data analysis

Education

High School Diploma or GED

Medical terminology

Tools

Microsoft Office

EHR systems

Job description

Atrium Health is seeking a Patient Care Coordinator to support front‑office operations, supervise staff, audit accuracy, and maintain daily, weekly, and monthly schedules.

You will verify patient eligibility, establish payment plans, handle insurance submissions and refunds, and assist the Practice Manager during absences while delivering excellent customer service in a fast-paced medical office.