Part-Time Veterinary Client Care Specialist

Veterinary Innovative Partners; Waco (TX); On-site; USD 33,000 - 42,000; Part time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Paid Holidays

Short Term Disability

Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personalpets

Job summary

Veterinary Innovative Partners is seeking a Part Time Client Service Representative to be the first point of contact for clients, delivering warm, professional service in a busy veterinary setting.

You will greet clients, schedule appointments and surgeries, handle check-ins/outs, and support the team with records, payments, and patient care instructions. This role emphasizes empathy, clear communication, multitasking, and the use of practice management software to ensure smooth operations.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

Skills

Interpersonal skills

Communication

Multitasking

Empathy

Organizational skills

Customer service experience

Computer skills

Tools

Practice management software

Microsoft Office

Job description

Veterinary Innovative Partners is seeking a Part Time Client Service Representative to be the first point of contact for clients, delivering warm, professional service in a busy veterinary setting.

You will greet clients, schedule appointments and surgeries, handle check-ins/outs, and support the team with records, payments, and patient care instructions. This role emphasizes empathy, clear communication, multitasking, and the use of practice management software to ensure smooth operations.