Veterinary Client Experience Specialist

Community Veterinary Partners; Maywood (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Veterinary Partners is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries by phone, email, and chat, and guiding them through their veterinary visits with professionalism.

This role emphasizes maintaining accurate records of client interactions, patient scheduling, and transactions, while collaborating with the veterinary team to provide compassionate support to pet parents and clear, practical health information to help them make

Qualifications

• High school diploma or equivalent.
• Basic computer operations proficiency.
• Strong verbal and written communication skills.
• Experience in a service-oriented environment.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Assist clients throughout their veterinary visits.
• Maintain accurate records of client interactions, patient records, transactions, and scheduling.
• Collaborate with the veterinary team to support pet parents.
• Provide pet health information to help clients make informed decisions.

Skills

Verbal communication

Written communication

Computer skills

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Community Veterinary Partners is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries by phone, email, and chat, and guiding them through their veterinary visits with professionalism.

This role emphasizes maintaining accurate records of client interactions, patient scheduling, and transactions, while collaborating with the veterinary team to provide compassionate support to pet parents and clear, practical health information to help them make