Pet Care Client Experience Specialist

AmeriVet Veterinary Partners; West Lebanon (NH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Insurance

401(k) matching

Paid time off

Employee pet discounts

Growth opportunities

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last point of contact for clients, handling appointments, calls, and patient information while ensuring seamless communication with the medical team.

You will greet clients, triage inquiries, use our practice management system, process payments and insurance claims, promote services, and help maintain a welcoming reception as part of a fast-paced, supportive team.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a passion for compassionate client service.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology and scheduling software.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Send reminders, confirmations and follow-ups; re-engage lapsed clients.
• Greet clients and pets; collect and relay medical information as needed.
• Process billing, including payments and insurance claims; maintain accurate records.

Skills

Excellent communication

Customer service

Tech proficiency

Organizational skills

Education

High school diploma

Tools

Practice management software

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last point of contact for clients, handling appointments, calls, and patient information while ensuring seamless communication with the medical team.

You will greet clients, triage inquiries, use our practice management system, process payments and insurance claims, promote services, and help maintain a welcoming reception as part of a fast-paced, supportive team.