Pet Care & Veterinary Customer Service Specialist

Community Veterinary Partners; Saugus (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee pet care discounts

Flexible scheduling options

Job summary

Community Veterinary Partners is hiring a Veterinary Customer Service Representative to greet clients and patients with warmth and professionalism, schedule appointments, and support the front desk operations. This role is the welcoming face of our hospital and essential to delivering great care.

You will assist with check-in/check-out, manage medical records, and coordinate payment processing while collaborating with our veterinary team to ensure a smooth, friendly client experience.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Veterinary or medical office experience preferred, but not required.
• Positive attitude and team-oriented mindset.
• Compassion for animals and their owners.

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones and schedule appointments
• Manage medical records and client communication
• Assist with check-in/check-out and payment processing
• Support our veterinary team in providing exceptional patient care

Skills

Excellent communication

Customer service

Multitasking

Team player

Job description

Community Veterinary Partners is hiring a Veterinary Customer Service Representative to greet clients and patients with warmth and professionalism, schedule appointments, and support the front desk operations. This role is the welcoming face of our hospital and essential to delivering great care.

You will assist with check-in/check-out, manage medical records, and coordinate payment processing while collaborating with our veterinary team to ensure a smooth, friendly client experience.