Pet Care Concierge & Veterinary Assistant

Veterinary Innovative Partners; Spring (TX); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personalpets

Job summary

Veterinary Innovative Partners is seeking a dedicated Client Service Representative and Veterinary Assistant in Spring, TX. You will be the first contact for clients, scheduling surgeries, answering questions, processing payments, and supporting veterinary staff during exams and procedures.

This on-site role requires excellent customer service, clear communication, multitasking in a fast-paced clinic, and comfort with practice management software.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Assist veterinary technicians and veterinarians with various tasks, including animal restraint, medication administration, and sample collection.
• Maintain a clean and organized clinic/hospital environment by disinfecting surfaces, sanitizing equipment, and cleaning kennels and cages.
• Prepare examination rooms for appointments, ensuring they are well-stocked and organized.

Skills

Customer service

Communication

Multitasking

Office software

Organizational skills

Empathy

Veterinary knowledge

Tools

Practice management software

Microsoft Office

Job description

Veterinary Innovative Partners is seeking a dedicated Client Service Representative and Veterinary Assistant in Spring, TX. You will be the first contact for clients, scheduling surgeries, answering questions, processing payments, and supporting veterinary staff during exams and procedures.

This on-site role requires excellent customer service, clear communication, multitasking in a fast-paced clinic, and comfort with practice management software.