Part-Time Park Team Lead - On-Duty & Guest Experience

Sky Zone, LLC; Santa Clarita (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Job summary

Sky Zone in Santa Clarita, CA is seeking a Part-Time Team Lead to join our Operations team. This hands-on role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing on-floor leadership and ensuring guest satisfaction.

You’ll step in as Manager on Duty when leaders aren’t on-site, coach team members, drive memberships and park offerings, and help maintain safety and cleanliness across the park. The role requires 18+ and evening/weekend availability.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park is most active.
• Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands-on, team-first mindset, you’re quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high-energy environment, and lift and carry a minimum of 20 pounds.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Skills

18+ years old

Leadership

Supervisory experience

Retail sales

POS systems

MS Office/Teams

Team motivation

Communication

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone in Santa Clarita, CA is seeking a Part-Time Team Lead to join our Operations team. This hands-on role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing on-floor leadership and ensuring guest satisfaction.

You’ll step in as Manager on Duty when leaders aren’t on-site, coach team members, drive memberships and park offerings, and help maintain safety and cleanliness across the park. The role requires 18+ and evening/weekend availability.