Outlet Supervisor — Guest-Focused F&B Leader

Sonesta Hotels; Columbus (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

HSA with company match

401(k) with company match

Paid vacation & sick time

Parental leave

Life insurance (company-paid)

Disability insurance (short/long-term)

Hospital indemnity & critical illness

Educational assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels is hiring an Outlet Supervisor in Columbus, OH. You will lead daily food & beverage outlet operations, coach teams, and uphold service standards that drive guest satisfaction.

The role emphasizes guest engagement, efficiency, and collaboration with culinary and operations teams to deliver exceptional dining experiences. The ideal candidate has hospitality leadership experience, strong communication, and a hands-on approach to service.

Qualifications

• Experience in restaurant, F&B, hotel, or outlet operations preferred.
• Leadership or supervisory experience in hospitality.
• Knowledge of POS systems, cash handling, and service standards.
• Strong guest service, communication, and teamwork abilities.

Responsibilities

• Oversee daily outlet operations across restaurants, cafés, bars, and lounges.
• Supervise, coach, and schedule Food & Beverage team members.
• Maintain high standards of food quality, service, and cleanliness.
• Collaborate with Culinary, Stewarding, Banquets, and leadership teams.
• Ensure guest concerns are resolved promptly and professionally.
• Support opening/closing, cash handling, POS use, and reporting.

Skills

Guest service

Communication

Interpersonal skills

Leadership

Team supervision

Tools

POS systems

Job description

Sonesta International Hotels is hiring an Outlet Supervisor in Columbus, OH. You will lead daily food & beverage outlet operations, coach teams, and uphold service standards that drive guest satisfaction.

The role emphasizes guest engagement, efficiency, and collaboration with culinary and operations teams to deliver exceptional dining experiences. The ideal candidate has hospitality leadership experience, strong communication, and a hands-on approach to service.