F&B Outlet Supervisor & Guest Experience Lead

Sonesta International Hotels; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

HSA match

401(k) with match

Paid vacation

Parental leave

Life insurance

Disability insurance

Educational assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels in Columbus, OH, is seeking an Outlet Supervisor to lead our food and beverage outlets with energy and a guest-first mindset.

You will supervise teams, uphold service standards, and partner with Culinary and Banquets to deliver memorable dining experiences while ensuring safety and quality. If you thrive in a fast-paced hospitality environment and enjoy developing people, you’ll fit right in with Sonesta’s People People culture and commitment to guest satisfaction.

Qualifications

• Previous restaurant, Food & Beverage, hotel, bar, café, hospitality, or outlet operations experience preferred.
• Previous leadership or supervisory experience within hospitality or restaurant operations preferred.
• Strong guest service, communication, and interpersonal skills.
• Knowledge of restaurant operations, POS systems, cash handling, food safety procedures, and hospitality service standards.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong organizational, problem-solving, and team leadership skills.
• Positive attitude with a hands-on, service-focused leadership approach.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
• A passion for hospitality, teamwork, guest engagement, and creating exceptional dining experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Responsibilities

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab‑and‑go outlets, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all outlet operations.
• Partner closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support smooth daily operations.
• Monitor guest experiences and resolve service concerns quickly and professionally to ensure guest satisfaction.
• Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
• Support staffing, training, onboarding, and employee engagement initiatives within the outlet team.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
• Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
• Assist with promotions, upselling initiatives, and service programs designed to drive guest engagement and revenue performance.
• Support banquets, events, and high‑volume service operations as needed.
• Help foster a positive, collaborative, and guest‑focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Guest service

Leadership

Team supervision

Communication

Operational excellence

POS systems

Food safety

Multitasking

Problem solving

Interpersonal skills

Tools

POS systems

Job description

Sonesta International Hotels in Columbus, OH, is seeking an Outlet Supervisor to lead our food and beverage outlets with energy and a guest-first mindset.

You will supervise teams, uphold service standards, and partner with Culinary and Banquets to deliver memorable dining experiences while ensuring safety and quality. If you thrive in a fast-paced hospitality environment and enjoy developing people, you’ll fit right in with Sonesta’s People People culture and commitment to guest satisfaction.