Front Desk Supervisor — Create Memorable Stays

Sonesta Hotels International Corporation in; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

HSA with Company Match

401(k) Plan with Company Match

Paid Vacation/Sick Time

Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity/ Critical Illness &

Job summary

Sonesta International Hotels in Columbus is seeking a Front Desk Supervisor to lead the guest service team at the front desk, ensuring welcoming check-ins, seamless check-outs, and memorable stays for every guest.

You’ll oversee daily front desk operations, coordinate with housekeeping and engineering, coach agents on service excellence, handle reservations and billing inquiries, and uphold Sonesta’s People People culture with a positive, guest-first mindset.

Qualifications

• Previous hotel, front desk, hospitality, retail, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.

Skills

Guest service excellence

Front desk operations

PMS systems

Cash handling

Communication skills

Team coordination

Tools

PMS (Property Management System)

POS (Point of Sale) systems

Job description

Sonesta International Hotels in Columbus is seeking a Front Desk Supervisor to lead the guest service team at the front desk, ensuring welcoming check-ins, seamless check-outs, and memorable stays for every guest.

You’ll oversee daily front desk operations, coordinate with housekeeping and engineering, coach agents on service excellence, handle reservations and billing inquiries, and uphold Sonesta’s People People culture with a positive, guest-first mindset.