F&B Outlet Supervisor: Lead Guest Experience

Sonesta International Hotels Corporation; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Education Assistance

Hotel Discounts

Additional Employee Perks

Job summary

Sonesta International Hotels Corporation is seeking an Outlet Supervisor to manage daily operations of food & beverage outlets and lead teams in a fast-paced hospitality environment. You will oversee service standards, support daily operations, and ensure friendly, efficient guest experiences from start to finish.

The role emphasizes leadership, strong guest service, and adherence to food safety and hospitality standards, with opportunities to contribute to promotions and guest engagement

Qualifications

• Previous restaurant/food & beverage or hotel operations experience preferred.
• Leadership or supervisory experience within hospitality or restaurant operations preferred.
• Strong guest service, communication, and interpersonal skills.
• Knowledge of restaurant operations and food safety standards.
• Food Handler Certification or alcohol service certification preferred where applicable.

Responsibilities

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction.
• Partner with Culinary, Stewarding, Banquets, and F&B leadership to support smooth daily operations.
• Monitor guest experiences and resolve service concerns quickly and professionally.
• Assist with opening/closing procedures, cash handling, POS operations, inventory support, and reporting.
• Support staffing, training, onboarding, and employee engagement within the outlet team.
• Ensure compliance with food safety regulations and HACCP guidelines.

Skills

Guest service

Communication

Team leadership

Hospitality service standards

Multitasking

POS systems

Cash handling

Food safety procedures

Tools

POS systems

Job description

Sonesta International Hotels Corporation is seeking an Outlet Supervisor to manage daily operations of food & beverage outlets and lead teams in a fast-paced hospitality environment. You will oversee service standards, support daily operations, and ensure friendly, efficient guest experiences from start to finish.

The role emphasizes leadership, strong guest service, and adherence to food safety and hospitality standards, with opportunities to contribute to promotions and guest engagement