Restaurant & Outlet Supervisor: Guest Experience Leader

Sonesta Hotels International Corporation in; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company M"

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Job summary

Sonesta International Hotels in Columbus, OH is seeking an Outlet Supervisor to lead daily operations across hotel dining outlets, ensuring friendly, efficient service and high-quality hospitality from start to finish.

You will supervise Food & Beverage team members, train staff, manage cash handling and POS, uphold food safety standards, and partner with culinary and leadership teams to drive guest engagement and revenue.

Qualifications

Responsibilities

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all outlet operations.
• Partner closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support smooth daily operations.
• Monitor guest experiences and resolve service concerns quickly and professionally to ensure guest satisfaction.
• Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
• Support staffing, training, onboarding, and employee engagement initiatives within the outlet team.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
• Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
• Assist with promotions, upselling initiatives, and service programs designed to drive guest engagement and revenue performance.
• Support banquets, events, and high-volume service operations as needed.
• Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Job description

Sonesta International Hotels in Columbus, OH is seeking an Outlet Supervisor to lead daily operations across hotel dining outlets, ensuring friendly, efficient service and high-quality hospitality from start to finish.

You will supervise Food & Beverage team members, train staff, manage cash handling and POS, uphold food safety standards, and partner with culinary and leadership teams to drive guest engagement and revenue.