Front Desk Supervisor: Create Memorable Stays

Sonesta International Hotels; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 4%

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Additional Perks & Discounts

Job summary

Sonesta International Hotels in Columbus, OH seeks a Front Desk Supervisor to lead guest services from check-in to check-out, ensuring smooth front desk operations and a welcoming experience. The role emphasizes guest satisfaction, teamwork, and daily hotel operations in a fast-paced setting.

You will mentor front desk agents, coordinate with housekeeping and other departments, and participate in upselling opportunities while upholding Sonesta’s People People culture.

Qualifications

• Previous hotel front desk or guest services experience preferred.
• Strong communication and guest service skills with a professional demeanor.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS and POS systems and handling cash transactions.
• Attention to detail, organization, and problem-solving abilities.
• Positive, collaborative, service-focused mindset.

Responsibilities

• Welcome guests warmly during check-in and check-out, ensuring a smooth experience.
• Assist guests with reservations, room assignments, billing inquiries, and requests.
• Process transactions accurately using PMS and POS systems.
• Respond quickly to guest concerns to ensure satisfaction and guest recovery.
• Maintain knowledge of hotel amenities, services, and local attractions.
• Coordinate with Housekeeping, Engineering, F&B, and leadership for smooth operations.
• Support room inventory management, upselling opportunities, and interdepartmental communication.
• Maintain front desk and lobby cleanliness and presentation.
• Follow brand standards, safety guidelines, and guest service expectations.
• Support VIP arrivals, group check-ins, and special guest experiences.

Skills

Customer service

Communication skills

Multitasking

Hospitality experience

Cash handling

PMS experience

Team collaboration

Tools

PMS systems

POS systems

Reservations platforms

Job description

Sonesta International Hotels in Columbus, OH seeks a Front Desk Supervisor to lead guest services from check-in to check-out, ensuring smooth front desk operations and a welcoming experience. The role emphasizes guest satisfaction, teamwork, and daily hotel operations in a fast-paced setting.

You will mentor front desk agents, coordinate with housekeeping and other departments, and participate in upselling opportunities while upholding Sonesta’s People People culture.