Front Desk Supervisor: Create Memorable Stays

Sonesta; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 
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Paid Vacation & Sick Time

Paid Parental Leave

Hotel Discounts

Job summary

Sonesta Columbus, OH is seeking a Front Desk Supervisor to lead the front desk team and ensure welcoming, seamless stays from check-in to check-out. You will uphold Sonesta’s People People culture while coordinating with other hotel departments to deliver outstanding guest experiences.

The role requires strong communication and hospitality leadership, with experience using PMS and POS systems. You’ll oversee room inventory, assist with VIP arrivals, and maintain lobby standards in a fast-paced

Qualifications

• Prior front desk or hospitality experience.
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Experience with PMS and POS systems.
• Attention to detail and professional appearance.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Assist with reservations, room assignments, billing inquiries, and information requests.
• Process payments and cash handling accurately.
• Coordinate with housekeeping and management to ensure smooth operations.
• Support VIP arrivals and group check-ins as needed.
• Maintain lobby and front desk presentation standards.

Skills

Guest service

Communication

Team coordination

PMS experience

Cash handling

Tools

PMS Systems

POS Systems

Job description

Sonesta Columbus, OH is seeking a Front Desk Supervisor to lead the front desk team and ensure welcoming, seamless stays from check-in to check-out. You will uphold Sonesta’s People People culture while coordinating with other hotel departments to deliver outstanding guest experiences.

The role requires strong communication and hospitality leadership, with experience using PMS and POS systems. You’ll oversee room inventory, assist with VIP arrivals, and maintain lobby standards in a fast-paced