Outlet Supervisor: Lead Guest-Focused F&B Team

Sonesta Hotels International Corporation; Columbus (OH); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Hospital Indemnity, Critical Illness &

Accident Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Zusammenfassung

Sonesta International Hotels is seeking an Outlet Supervisor to lead our food and beverage outlets across hotel dining spaces. You will supervise teams, uphold service standards, and ensure guests receive friendly, efficient hospitality from start to finish.

The role blends guest service, team leadership, and operational excellence in a fast-paced hospitality setting. Flexible availability and a passion for dining experiences are essential.

Qualifikationen

• Previous restaurant/food & beverage or hotel outlet operations experience.
• Supervisory or leadership experience in hospitality.
• Strong guest service and communication skills.
• Knowledge of POS systems and cash handling.
• Food safety knowledge and HACCP familiarity where applicable.

Aufgaben

• Oversee day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.
• Supervise and coach F&B team members to ensure exceptional guest service and operational efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction.
• Collaborate with Culinary, Stewarding, Banquets, and F&B leadership teams to support smooth daily operations.
• Monitor guest experiences and resolve service concerns quickly and professionally to ensure guest satisfaction.
• Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
• Support staffing, training, onboarding, and employee engagement initiatives within the outlet team.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
• Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
• Assist with promotions, upselling initiatives, and service programs designed to drive guest engagement and revenue performance.
• Support banquets, events, and high-volume service operations as needed.
• Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Kenntnisse

Guest service excellence

Leadership experience

Hospitality operations

Communication skills

Multitasking

Tools

POS systems

Jobbeschreibung

Sonesta International Hotels is seeking an Outlet Supervisor to lead our food and beverage outlets across hotel dining spaces. You will supervise teams, uphold service standards, and ensure guests receive friendly, efficient hospitality from start to finish.

The role blends guest service, team leadership, and operational excellence in a fast-paced hospitality setting. Flexible availability and a passion for dining experiences are essential.