Ophthalmology Front Desk: Patient Care & Scheduling

Paylocity; East Hartford (CT); On-site; USD 31,000 - 42,000; Full time

Job summary

Paylocity West Hartford Ophthalmology practice is seeking a Front Desk Medical Receptionist to act as the liaison between the practice and patients. The role involves solving patient issues, handling inquiries, and maintaining patient satisfaction through clerical support in the reception area.

Responsibilities include scheduling, EMR data entry, insurance verification, check-in/out, and maintaining confidentiality in a fast-paced environment.

Qualifications

• Willingness to learn new skills as required by the practice
• Master new skill sets within 6 months of introduction
• Available to work Monday through Friday, with occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal and written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality
• Ability to function well in a high-paced and sometimes stressful environment

Responsibilities

• Identify patients’ needs, clarify information, research issues and provide solutions or alternatives
• Route calls to appropriate resources
• Enter new patient information into EMR and verify demographics
• Update existing patient information
• Scan documents into the electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments
• Patient check-in and check-out
• Collect copayments and other balances
• Identify and elevate priority issues
• Assist with mail distribution and proper flow of correspondence

Skills

Data entry

Typing

Customer service

Active listening

Communication

Interpersonal skills

Organizational skills

Time management

Confidentiality

Bilingual Spanish

Job description

Paylocity West Hartford Ophthalmology practice is seeking a Front Desk Medical Receptionist to act as the liaison between the practice and patients. The role involves solving patient issues, handling inquiries, and maintaining patient satisfaction through clerical support in the reception area.

Responsibilities include scheduling, EMR data entry, insurance verification, check-in/out, and maintaining confidentiality in a fast-paced environment.