Ophthalmic Front Desk & Patient Experience Lead

EyeCare Partners; Roanoke Rapids (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and handle essential administrative tasks for smooth patient check-in and check-out. The role requires professionalism, strong communication, and a friendly demeanor in a clinical office setting.

Responsibilities include greeting patients, answering phones, confirming insurance authorizations, and managing daily cash handling while maintaining HIPAA compliance and accurate records.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet patients warmly and check them in/out.
• Answer phones promptly and provide courteous service.
• Verify insurance authorizations and complete required documents.
• Manage patient flow and ensure efficient service.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and handle essential administrative tasks for smooth patient check-in and check-out. The role requires professionalism, strong communication, and a friendly demeanor in a clinical office setting.

Responsibilities include greeting patients, answering phones, confirming insurance authorizations, and managing daily cash handling while maintaining HIPAA compliance and accurate records.