Patient Care Front Desk — Ophthalmology

Paylocity; West Hartford (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

Paylocity seeks a Front Desk Medical Receptionist for a busy ophthalmology practice in West Hartford. You will serve as the first point of contact for current and prospective patients, resolving inquiries and complaints while maintaining patient satisfaction.

Responsibilities include EMR data entry, appointment scheduling, insurance verification, and daily administrative tasks in a fast-paced clinic environment. Bilingual Spanish a plus.

Qualifications

• Proficient data entry and typing skills required.
• Excellent customer service and communication abilities desired.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and multitasking capabilities in a fast-paced setting.
• Spanish bilingual skills are a plus.

Responsibilities

• Identify patients’ needs, clarify information, research issues, and provide solutions.
• Route calls to appropriate resources.
• Enter new patient information into EMR; verify demographics.
• Update existing patient information and scan documents.
• Schedule appointments and verify insurance benefits.
• Handle patient check-in/check-out and collect balances.
• Escalate priority issues as needed.
• Support mail distribution and office workflow.

Skills

Data entry

Customer service

Active listening

Multitasking

Confidentiality

Teamwork

Communication

Typing

Organization

Bilingual Spanish

Job description

Paylocity seeks a Front Desk Medical Receptionist for a busy ophthalmology practice in West Hartford. You will serve as the first point of contact for current and prospective patients, resolving inquiries and complaints while maintaining patient satisfaction.

Responsibilities include EMR data entry, appointment scheduling, insurance verification, and daily administrative tasks in a fast-paced clinic environment. Bilingual Spanish a plus.