Ophthalmology Front Desk Specialist - Patient Care

ReFocus Eye Health; Meriden (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health in Meriden, CT, is seeking a Front Desk Representative to ensure a smooth patient experience in a busy ophthalmology practice. The ideal candidate will be friendly, organized, tech-savvy, and possess excellent communication and customer service skills. Responsibilities include managing patient check-ins/check-outs, scheduling appointments, financial transactions, and collaborating with healthcare staff. Competitive benefits include a 401(k) with matching, health insurance, and generous paid time off.

Qualifications

• Proven experience in a medical administrative role with knowledge of medical terminology.
• Ability to thrive in a fast-paced environment.
• Strong communication and interpersonal abilities.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Efficiently schedule appointments and manage provider schedules.
• Answer calls and manage messages, ensuring accurate patient records.
• Collect co-pays, verify insurance eligibility, and maintain financial reporting.
• Address patient concerns and ensure a positive experience.
• Collaborate with providers and administrative staff.

Skills

Excellent communication skills

Customer service skills

Proficiency in data entry

Teamwork skills

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

ReFocus Eye Health in Meriden, CT, is seeking a Front Desk Representative to ensure a smooth patient experience in a busy ophthalmology practice. The ideal candidate will be friendly, organized, tech-savvy, and possess excellent communication and customer service skills. Responsibilities include managing patient check-ins/check-outs, scheduling appointments, financial transactions, and collaborating with healthcare staff. Competitive benefits include a 401(k) with matching, health insurance, and generous paid time off.