Ophthalmology Front Desk Lead - Patient Care & Scheduling

ReFocus Eye Health; Hamden, Northern (CT, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Job summary

ReFocus Eye Health is seeking a friendly and organized Front Desk Representative to be the welcoming face of our ophthalmology practice. You will greet patients, manage check-ins/outs, schedule appointments, and coordinate schedules with providers to ensure a smooth patient experience.

The role requires strong customer service, excellent communication, and proficiency with data entry and basic computer tasks. Prior medical office experience and knowledge of medical terminology are highly valued.

Qualifications

• Medical administrative experience with knowledge of medical terminology and office procedures.
• High school diploma or equivalent required.
• Strong customer service and communication skills are essential.
• Ability to thrive in a high-volume front desk environment.

Responsibilities

• Greet patients, manage check-ins/check-outs, and answer questions with clarity and compassion.
• Schedule appointments and coordinate provider calendars to keep workflows efficient.
• Answer calls, manage messages, verify patient information, and maintain accurate records.
• Collect co-pays, verify insurance eligibility, and assist with daily financial reporting.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Communication skills

Data entry

Medical terminology

Teamwork

Administrative experience

Fast-paced environment

Education

High school diploma

Tools

EMR familiarity

Job description

ReFocus Eye Health is seeking a friendly and organized Front Desk Representative to be the welcoming face of our ophthalmology practice. You will greet patients, manage check-ins/outs, schedule appointments, and coordinate schedules with providers to ensure a smooth patient experience.

The role requires strong customer service, excellent communication, and proficiency with data entry and basic computer tasks. Prior medical office experience and knowledge of medical terminology are highly valued.