Medical Receptionist - Solinsky Eye Care

Paylocity; West Hartford (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

Paylocity seeks a Front Desk Medical Receptionist for a busy ophthalmology practice in West Hartford. You will serve as the first point of contact for current and prospective patients, resolving inquiries and complaints while maintaining patient satisfaction.

Responsibilities include EMR data entry, appointment scheduling, insurance verification, and daily administrative tasks in a fast-paced clinic environment. Bilingual Spanish a plus.

Qualifications

• Proficient data entry and typing skills required.
• Excellent customer service and communication abilities desired.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and multitasking capabilities in a fast-paced setting.
• Spanish bilingual skills are a plus.

Responsibilities

• Identify patients’ needs, clarify information, research issues, and provide solutions.
• Route calls to appropriate resources.
• Enter new patient information into EMR; verify demographics.
• Update existing patient information and scan documents.
• Schedule appointments and verify insurance benefits.
• Handle patient check-in/check-out and collect balances.
• Escalate priority issues as needed.
• Support mail distribution and office workflow.

Skills

Data entry

Customer service

Active listening

Multitasking

Confidentiality

Teamwork

Communication

Typing

Organization

Bilingual Spanish

Job description

Job Summary

Busy West Hartford Ophthalmology practice with 10 satellite offices, looking for Front Desk Medical Receptionist to join our team. The Front Desk Medical Receptionist is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks within reception area.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Route calls to appropriate resources
• Enter new patient information into EMR system; obtain and verify patient demographics
• Update existing patient information
• Scan documents into the patients’ electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments
• Patient check-in and check-out
• Collect copayments and other patient balances
• Identify and escalation priority issues
• Help with mail distribution and proper flow of correspondence

Required Skills/Abilities

• Willingness to learn new skills as required by the needs of the practice
• Master new skill sets withing 6 months of their introduction
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal and written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality
• Ability to function well in a high-paced and at times stressful environment.

Bilingual (Spanish) reading, writing, and speaking skills are a plus

Ophthalmology experience preferred but not required